You can easily contact us here at Cozy for any questions or comments.
Phone: 1-888-347-3026
Physical Address:
Embroidery by Cozy
695 Passaic Ave
Nutley, NJ 07110
Email: customerservice@firemenclothing.com
Frequently Asked Questions
Ordering Questions
Our store provides firefighting themed gear and gifts. Using embroidery, tackle twill, silk screening, or direct-to-garment digital pr
Can I make changes to my order?
Yes please send an email to customerservice@firemenclothing.com with your order number and the changes you would like. We will check to see where your order is in the production process and update you.
Can I cancel my order?
Yes, as long as your order has not been decorated. Contact us at customerservice@firemenclothing.com with your order number.
What is your return policy?
Since all orders are custom-made, there can be no returns unless the item(s) ordered is defective or the wrong item(s) is received. Be very careful upon ordering, we cannot accept exchanges due to selecting the wrong embroidery color, etc.
Is there a minimum quantity per order?
No, we can do 1 piece if needed.
Customizations Questions
Can I get a preview of my design?
Yes, please send us an email at customerservice@firemenclothing.com with the design information and product you would like to see.
Can I use my design?
Yes, for designs need to be digitized (thefor embroidery (the process of assigningingtches to the design). If you do not have the digitized file, we can get it made for you. Please send a picture of it to customerservice@firemenclothing.com. We will review it and get back to you.
Group Ordering Questions
How can I start a group order?
Please send us an email at customerservice@firemenclothing.com with the approximate quantity and design details and we will put a quote together for you.
Will you accept purchase orders?
Yes, please contact us at customerservice@firemenclothing.com for more information.
Shipping Questions
When will my order arrive?
Orders typically ship 3 weeks from the order date. Orders are scheduled once all products are in-house. For an updated shipping status please email us at customerservice@firemenclothing.com with your order number.
What do I do if I receive the wrong order or defective merchandise?
If a problem does arise with your order, please contact customer service ASAP at customerservice@firemenclothing.com with your order number. A picture would help explain the issue.
Group Ordering Questions
Can I pick up my order?
Yes, you can. Our address is:
695 Passaic Ave
Nutley, NJ 07710
My Order Status has not changed from “Processing”
For an updated shipping status please email us at customerservice@firemenclothing.com with your order number.