Returns or Exchanges
Since all orders are custom-made, there can be no returns unless the item(s) ordered is defective or the wrong item(s) is received. Be very careful upon ordering, we cannot accept exchanges due to selecting the wrong embroidery color, etc.
All orders are thoroughly examined and counted by at least two members of our production staff to ensure that item sizes and quantities are accurate. All items are also examined for defects prior to being shipped. FiremenClothing.com is not responsible for any problems with orders that have been opened or left unattended after they are delivered.
If a problem does arise with your order, please contact a customer service representative at firstname.lastname@example.org within 24 hours of receiving your order during store hours, Monday – Friday 9am-5pm EST.